To ensure a smooth and respectful experience for all clients, please review the following booking policies:

📅 Scheduling & Availability

Appointments can be booked online via here.

Sessions are available by appointment only. Please check the booking calendar for current availability.

All sessions are conducted at our studio located in Halifax, N.S., or virtually, depending on your preference.

⏳ Cancellations & Rescheduling

Minimum 24 hours’ notice is required to cancel or reschedule a session.

Cancellations made less than 24 hours before the appointment will be charged 50% of the session fee.

No-shows or cancellations within 2 hours of the appointment will be charged in full.

To cancel or reschedule, please email sarahlong@thewellnesslabhq.com or use the link provided in your booking confirmation.

💳 Payment & Refunds

Payment is due at the time of booking.

Accepted payment methods include credit card, or visa debit.

No refunds are given for missed sessions or late cancellations.

Coaching packages must be used within the terms initiated upon the initial contract, unless otherwise arranged.

⏱️ Late Arrivals

If you arrive late, your session will still end at the scheduled time.

If you are more than 15 minutes late without notice, the session may be considered a no-show.

✨ Commitment to the Process

My coaching is a collaborative process. Please come with openness and readiness for self-exploration.

All information shared is held in confidentiality and with compassion.

🔁 Rescheduling by Us

In rare cases, we may need to reschedule your session due to illness or emergency. If so, you’ll be notify you as soon as possible and offer priority rebooking.

👣 Ready to Begin?

By booking a session, you acknowledge and agree to this policy.

Let’s walk this path together—one aligned, intentional step at a time.

With gratitude,

Sarah Long
Wellness Coach & Health Detective
sarahlong@thewellnesslabhq.com | Bookings